F.A.Q

You can contact us in several ways.

Via a phone call to our Head Office on 02 6248 8901 - this line is open from 9am until 4pm AEST, but outside those times you can always leave us a message and we will return your call as soon as we’re able to.
Via email - you can always contact us via email at admin@suppsrus.com.au

We accept Australian Visas, Mastercards, and American Express.
We accept AfterPay.
We accept PayPal.
We accept Zip Pay.

Unfortunately we can not ship to ANY location that is outside Australia. No exceptions. Even if you offer to cover the shipping rates, this is just not something we can offer at this time.

‘Complete’ relates to everything we do on our end. It simply means that we have picked, packed and now shipped your order out and that your package is now with Australia Post.

Due to some ingredients within pre-workouts, aminos, and fat burners, different temperatures can cause them to harden.
The product is generally still fine to use, and the ingredients aren’t affected. It will normally dissolve down as it should when you mix it with water.
All you need to do is break a piece off, or whiz it up in a blender to get it back to powder form.
However if it does not dissolve properly when you mix it, or you’re unable to break it apart to try it out, please send through an email to admin@suppsrus.com.au with a photo of the hardened product, along with your order number, so we can sort something out for you.

The easiest way to get this sorted out is to send an email to our admin team - admin@suppsrus.com.au.
Please include your order number or full name if you can not find the order number, and if possible please include photos of the wrong item/flavour, etc. If something is missing from the order and you still have the packaging the order arrived in, please include a photo of the packaging and products that you did receive.
Basically the more information we have in that first email means the faster we can action it for you!

Supps R Us offers an easy 30-day return policy for all products purchased online. You may return unopened products to us within 30 days of receiving the shipment.

Request a return by contacting our friendly customer service team at admin@suppsrus.com.au and providing your order number and reason for return. Our team will provide you shipping instructions and options to exchange or refund the product if you are eligible.

For full details about our return policy, please review our terms and conditions.

If we have all your products in stock, and you get your order in to us before 12pm Melbourne time on a business day, we will ship it out that same afternoon.
If we do not have all your products in stock, we will try to contact you throughout the day by phone and email to see what we can sort out for you. If we can not get in contact with you, we will hold your order until we can get in touch.
Please note - If we are currently running a sale, or have just finished running a sale, we will do everything in our power to get your order shipped out that same day. However we cannot guarantee it during this time due to the sheer volume of orders we receive during sales.

Check your email & copy your tracking number into the box at the Aus Post tracking portal - found here:
Click here to go to the Australia Post tracking website

Standard shipping - sent via standard Australia Post. This is free for orders over $99, or it costs $8.95 if your order is under $99.
Express shipping - sent via the Express Network with Australia Post. The cost of this depends on your location around Australia, and the weight of your order.
Same Day Delivery - Currently available only for those in Melbourne metro areas, Click here for more info.
 

When you purchase from us, our parcels are sent requiring a signature. Once Australia Post text you about the delivery, you can authorise for it to be 'left without a signature', or you can give authorisation through their MyPost app. Note that Supps R Us will not be held responsible for any lost / stolen parcels if this authorisation is given.

Australia Post will take your order to a nearby Post Office for collection - unless you have authorised them to leave your parcel if no one is home.If they do take your parcel to a Post Office, they should generally leave a ‘Collection’ card letting you know this - however if you check your tracking you will also be able to see this information.

We ship from the ACT.

These transit times are estimations provided by Australia Post only, not guarantees. Some customers may receive their parcel quicker or a bit longer than these times displayed.

Unfortunately we have seen recently that Australia Post are not scanning some parcels every step of the way, and this is resulting in some parcels looking like they haven’t left the ACT yet. Most of the time this isn’t the case - it just means they haven’t scanned the parcel through their other sorting facilities yet. We have had parcels only showing an initial scan when collected from our warehouse, and then no other scans, and then suddenly it’s on board with a driver being delivered in Western Australia. So if your parcel is still within it’s delivery transit time for you, please don’t panic, it is most likely still on track for that. If your parcel still hasn’t arrived within your delivery time-frame, please see the question below.

Some promo codes may require you to be logged in to an account, so if you haven’t tried it yet, log in or use your account's email address during checkout.
Promo codes will also only apply to full priced items. They may not work with any clearance or already reduced products/bundles, or any ready-to-drink beverages.
Many codes can only be used once, so a code may not work if you’ve used it with a previous order.
Our promotions can not be used in conjunction with any other offers, so some offers will be voided if you enter a code.
If you still think it should be working for you, please contact us so we can take a look!

Unfortunately our samples are provided by a 3rd party and we don’t often get a say in what we have on hand.
We will always do our best with special requests but sometimes our hands are tied.

Determining which supplements are right for you depends on factors such as your training routine, lifestyle, dietary habits, and overall health. At Supps R Us, we recognize that individual needs vary. We encourage customers to assess their requirements carefully and consider seeking guidance from a healthcare professional if uncertain.

While we provide information and support, we advise consulting with a qualified medical practitioner to ensure safe and personalized supplementation tailored to your unique circumstances.

The benefits of taking supplements include support for overall health, improved performance in various aspects of life, and filling potential nutrient gaps in your diet.

When used alongside a balanced lifestyle and diet, supplements can complement your efforts and help you achieve your wellness goals more effectively.

Whether it's enhancing physical performance, boosting cognitive function, or supporting immune health, supplements can be valuable additions to a holistic approach to well-being.

These are products typically offered at a reduced price due to their impending expiration date or because they are being discontinued. Please note that under the Australian Consumer Law, we cannot accept returns, exchanges, or provide refunds for these items unless they are damaged, faulty, or if we have mistakenly sent the wrong item.

You can apply one coupon or discount code per purchase. Simply enter the code at the checkout page during your transaction.

It's crucial to consult with your doctor before taking any supplements, especially if you have allergies, dietary restrictions, or if you are pregnant.

Additionally, when purchasing and using products, always refer to the ingredient lists and dosage instructions to ensure they align with your specific needs and health requirements.

Your healthcare provider can provide personalized guidance tailored to your circumstances, ensuring safe and appropriate supplementation.

The gift card code is in your gift card email. Simply enter the code in the ‘discount’ section at check-out.